Responsibilities:

• Display strong interpersonal, verbal and written communication skills guided by a strong degree of empathy

• Make well balanced decisions and be personally driven to be an effective advocate for the client’s community
• Display a strong bias to doing what’s right for client’s community in supporting client’s mission
• Respond to disputes with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns within large data sets, and escalate issues outside the company policy to the global team as they arise
• Maintain high performance and quality autonomously while reviewing content
• Quickly absorb knowledge and adapt to continually evolving set of client provided training materials

Experience:

• Experience in digital space written, spoken, reading communications and understanding of local culture skills as per the following Hyderabad English
• Proactively identifying Problems Documentation support research
• Basic project skills MS Office skills Excel functions pivots data analysis Strong attention to detail High analytical and research skills
• Data entry experience
• Quick learning and understanding of complex processes
• Experience with social networking or similar programs Internet Savvy
• Strong knowledge on operations service delivery and ability to manage critical situations with minimum supervision
• Good Analytical Coordination skills are essential
• Good interpersonal and communication skills
• Strong keyboard skills Ability to perform in adverse situations
• Accountable for the success and quality

Education Guidelines (Typical):

• BA/BS degree or equivalent experience

About Cognizant: Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.