Dutch Schedule & Account Services Specialist, Resource Deployment

Competitive salary

Cork

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a Schedule & Account Services on our Resource Deployment team in Cork.

If a customer experiences a problem using a Dell product or service, the Customer Services team has the knowledge at their fingertips to answer their questions by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. Whats more, we report issues to design departments to make sure Dell continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Key Responsibilities

As Schedule & Account Services Specialist you will be providing telephone, chat and email assistance to our EMEA customers as part of the Dell Global Service Desk.

• 24/7 Customer support
• Understand Customers needs
• Processing part order / escalation
• Reactive scheduling of activities for onsite resolution for our engineering team

Essential Requirements

• Fully business fluent in Dutch
• Creative, outside the box thinker. Able to solve problems without constant supervision.
• Manage own workload, following up on cases when required and being responsible for the timely completion of assignments and work.
• Ability to multitask, be quick and eager to learn, organised, and keep up to date with new procedures and processes. Able to handle a high volume of work and frequent changes in direction with ease.
• Availability to work to a 24/7 shift rotation

Desirable Requirements

• Ability to identify gaps and improvement opportunities and bring concise, achievable resolutions to your management team
• 2 years of experience in customer service

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.